Failed Transaction

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Tried to use my card at my doctors office on Friday. Transaction would not go thru. How do I confirm that my account is active and that I have the correct credit card?

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Posted by Anonymous (Questions: 3, Answers: 2)
Asked on June 22, 2020 11:05 am
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Private answer

You can view your card status and details about your card through the consumer portal, either through the PC or through the Mobile App. 

 

FOR PC

The consumer portal can be accessed here: https://adminamerica.lh1ondemand.com/login.aspx

 

When you sign in, you will be on the Home tab. Hover your mouse over the Accounts tab toward the top of the screen, then click Banking/Cards found under the Profile header. This will bring you to a separate page. 

The Banking/Cards page will provide your card status and details about the card you should be using.

 

FOR MOBILE APP

If you need to download the mobile app use the below links:

iOS Mobile App: https://itunes.apple.com/us/app/benefits-by-admin-america/id475793441?mt=8&ign-mpt=uo%3D4

Android Mobile App: https://play.google.com/store/apps/details?id=com.lighthouse1.mobilebenefits.aam

 

When you sign in you will be on the Home tab. Touch the Profile tab and select Manage Debit Cards. 

This will provide your card status and select details about the card you should be using.

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Posted by Admin America (Questions: 2, Answers: 7)
Answered on July 9, 2020 8:37 am