WEX Portal/App Login Issue

Participant Name*
First Last
Employer Name*
User Type
Issue being reported*
- Select All
- The participant attempted to use the Reset Password link and is reporting that this link is not working.
- Security questions are resetting. When the participant logs in, new security questions and answers are being requested.
- When the participant logs in, MFA requests a security code. They are not receiving this code.
- Other
Does the participant have an expired password?*
How do I determine this? Select the participant, select manage login information. If the password is expired, a yellow box will display stating that the password is expired.
If the password is expired, only Admin America is able to reset the password; the participant is not able to use the Reset Password link for this instance.
Most recent date the participant attempted to use the Forgot Password link*
MM slash DD slash YYYY
If applicable, please provide the error language from the pop up the participant is receiving
Most recent date the participant is reporting that their security questions reset*
MM slash DD slash YYYY
Most recent date the participant is reporting not receiving their security code*
MM slash DD slash YYYY
Briefly Explain Other and Provide the Date of the Occurrence*

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